Buy Intelligent Equipment With Call Center Support
To guarantee ADAS equipment customers gain success in ADAS calibration business by investing in Autel/Launch ADAS equipment, Nistech E & E Ltd and its responsible distributors have designed an enhanced support program that include in-person training, day-to-day call center support, on-demand remote training, remote expert OEM diagnose and programming, extended hardware warranty, long-term maintenance support as well as after warranty. The technical target of this support program is to continuously improve the operating technicians ’skills, therefore, providing a higher ADAS calibration success rate within customers’ technician group or franchise businesses, to decrease the average ADAS calibration business turnaround time, to reduce business downtime caused by software issues and hardware failure.
In-Person Training
This includes a theoretical training of the ADAS system and a practical training of the ADAS calibration procedure. During the theoretical training, the customer's technician team will understand what ADAS system is; how the sensors work; why the calibration must be conducted within the criterion. In the practical training the team can be familiar with all calibration procedures and necessary calibration skills as well as basic diagnosis skill for customers investing in the Autel lA900WA and ADAS, the practical training will include extra information on diagnostics and wheel alignment reports, vehicle inspection reports and ADAS calibration report guidelines. This will also include training on practical applications for all lA900 functions, including wheel alignment, tire tread inspection. Full ADAS calibration functions and ADAS sensor & module installation angle checking and adjustment.
Call Center Access and Whatsapp Group Support
(First year free, Service subscription fees applied on top of software subscription)
1. An expert technician cannot be trained in a day .
2. The continuous support and on-demand training & services system are the crucial factors leading our customers to a successful investment.
3. The call center services is operated by our own official authorized Engineering team, qualified diagnostic software warranty support and technical support experience with OEM remote diagnose and programming ability.
4. Our Call centre's diagnostic support system is currently supporting over 200 ADAS calibration gear sets directly and indirectly all over Oceania,
1 Year Hardware Warranty and 5 Year Maintenance Support (Unlimited Hours Free Access)
1. Remote hardware diagnostic and troubleshing for fast hardware and operation system solutions
2. Courtesy unit for warranty and TCP repairs that more than 5 working days
3. Free essential parts and discounted labor for hardware repairs under the Total Care Program
Yearly Software Warranty and Continuously Subscription Support (Unlimited Hours Free Access)
1. Support on inaccurate or deficient information such as DTC description, Live Data.Operation Instruction & more
2. Solutions for software bugs, such as inoperative actuation, special function failure, ADAS calibration function rejected, Within 5 working days, an improved software version will be pushed to the customer SN for testing
3. Complaints for Underdeveloped software, missing active tests, missing specialfunctions, programming or coding files missing. Such requirement will be raisedwith the development team, and should such request be accepted, thecustomer will be notified with a planned release date of such function
Technical Support (20 Hours Free Access in a Year)
1. ICT operational issue such as reports, online reports, email, and printing
2. DTC analysis and test plan suggestions
3. Vehicle or function location issues
4. ADAS Calibration operational instruction and remote support
5. OEM instruction retrieve and support for special operations
6. Gear setup parameter lighting or operation issue diagnosing
7. ADAS sensor installation issues and wiring issues diagnosing
8. Test plan for OE design issue cause ADAS calibration fails
9. ECU programming and coding instruction or extra data retrieve
Remote Training & On Demand Training (Extra Charge Applied)
1. Initial setting up and report system training for newly onboarded staff
2. Diagnostics Function introduction and Scanner Operation
3. ADAS system theoretical remote training
4. ADAS calibration remote setting up training
5. ADAS sensor installation issue and live data diagnostic training
6. Remote ADAS related ECU coding and programming training
7. Remote training on Autel remote expert (Remote Diagnose)
OEM Remote Diagnostics and Support (Extra Charge Applied)
1. OEM instruction retrieve for special operations
2. Security Gateway subscription Service
3. 26.0EM remote programming or coding (component protection, security key writing, SCN coding etc.)
4. lmmo related ECU renew and reprogramming
5. Airbag ECU reset
6. Engine ECU reflash and modification
